We care about your privacy and want to be transparent about our privacy practices. We only collect personal information necessary to deliver our services and handle it carefully and sensibly.
Below you will find information about the following:
- Information We Collect and Its Use
- Cookies, Beacons, IP Addresses
- Purpose of Data Processing
- Security Measures
- Retention Periods and Unsubscribe or Opt-Out
- California Residents Privacy Rights
- Children’s Online Privacy Act and Age Restrictions
- Do Not Track Signals
- Fair Information Practices
- CAN-SPAM Act
- Transferring Your Data
- International Transfers
- EU General Data Protection Regulation (“GDPR”)
- Acceptance of Terms
- How to Contact Us
- INFORMATION WE COLLECT AN ITS USE:
In the course of engaging with our Site, you may provide personal information about you and your contacts. Personal information is often, but not exclusively, provided to us when you fill out a form on our website, register with us, make a purchase from us, sign up for our newsletter, respond to a survey or marketing communication. You may be asked to provide personal contact information such as your name, company name, address, email address, phone number, or any other information necessary for us to help enhance your experience on our website or the use of our products or services.
When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) we will collect the following from you:
Information you provide us directly:
Contact Information – We receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services.
Payments and Billing Information – When signing up for any of our Services, products, or programs, we request additional personal and payment information such as your name, credit card information, PayPal or relevant service, billing address, personal, government or TAX identification number or other information including but not limited to certificates, tax declarations, forms, payment documents and other relevant documents.
Surveys and Contests – We may, from time to time, offer surveys and opinion polls and ask you to provide information about your experience and feedback for our services. Occasionally we may organize you to contests, sweepstakes, competitions, prize draws, or other promotions (collectively “Contests”) on our Site or through our Social Media channels and may offer a prize as a sign of appreciation to the people who have participated, qualified and/or completed our Contest. Information requested for entry may include personal contact information such as your name, email, address, phone number, etc. Participation is entirely voluntary and it’s up to you whether you choose to disclose any information or not.
Other Information – We also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.
Information we receive automatically and why we use it:
Automated Information – When you visit our website we receive and collect information, which may – in certain circumstances constitute personal information – and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data. We may use such information to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary, to prevent fraud or abuse on our Site and systems.
Information Logs – When you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services. We may use such information for diagnosing problems, administering our Site and resolving issues.
Cookies/Beacons/IP Addresses Information – Please see our Cookies, Beacons, IP Addresses section below.
Information we may receive from third parties and why we use it:
Website Analytics Tools – We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
Third-Party Behavioral Tracking – Our site allows third-party behavioral tracking. Some third parties issue cookies through our Website to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our Website and the Website you visit when you leave our Website. Information gathered through these automated means may be associated with the personal information you previously submitted to our Website.
Surveys – Any answers to surveys and opinion polls are stored separately from your details and we either anonymize or pseudonymize the data collected, which can be used for ascertaining the usage of certain aspects of our Site and services and market research. We may share the anonymized or pseudonymized data with third parties when they need the information to fulfill their obligations to process it on our behalf. However, neither the anonymized data nor the pseudonymized data allows to identify you personally without the use of additional information which is kept separately, and is subject to technical and organizational measures to ensure that none of the data is attributed directly to you.
Contests – If you enter a Contest, we use the data you provide for the successful administration of the Contest, to contact you or work with third parties to contact you in case you’ve won anything and fulfill prizes in accordance to the announcement and terms of the participation for the respective Contest. We may also, where you have opted in to receive such communication, and unless prohibited by law, use your information provided via our surveys and Contests to send you details about our services or offers.
We may use such information as follows:
- To tailor the content and information that we may send to you.
- For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about our products or information we may think interest
- To gather metrics to better understand how users access and use our website.
- To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Third-party sources and why we may share your information with them:
Ensuring your privacy is important to us. All personal information collected by Compass Components, Inc. is treated as confidential. We only disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy as follows:
By Law or to Protect Rights and Property – We will disclose information about you in response to a subpoena, court order, or other legitimate governmental request. We may share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use, preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of Compass Components, Inc., our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
To Serve Ads that are Relevant to Your Interests – Our Site includes marketing cookies and remarketing pixel provided by third parties. That These cookies allow third these parties to collect the information that you have visited our Site and were interested in certain offers in order to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our Website and the website you visit when you leave our Website. Information gathered through these automated means may be associated with the personal information you previously submitted on our website.
Domain Registrars – The domain’s owner information (WHOIS Data) for any domain name is required and controlled by the Registry for the top-level domain which you wish or have registered a domain name in. We share your information to the extent necessary to comply with ICANN’s rules, regulations and policies and with rules and policies by the ICANN-accredited registrar providers we represent. The use and disclosure of the personal information as part of the domain registration process is governed by the Domain Name Agreement in our Terms of Service.
Third-Party Disclosure and Links – Except in the case of a sale of our company, in which we would transfer your personal information and personal data to the buyer in order for to continue to provide services to you, we do not sell your personal information or personal data to third parties to use for their own marketing purposes. We do not otherwise transfer to outside parties your personal information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
- COOKIES, BEACONS, TAGS, AND PIXELS:
As you interact with our website, we may automatically collect information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, web beacons, Internet Protocol (IP) addresses, and other similar technologies.
necessary to enable core site functionality. We refer to these as “required” cookies. For example, we may use required cookies to authenticate your access to various areas of our Website. Other cookies allow us to identify you to enhance your browsing experience, tailor content to your preferences, and make your interactions with our Website more meaningful. We refer to these as “functional” cookies. For example, we may use functional cookies to determine whether you have visited our Website before and inform us about site features in which you have interest, thereby permitting us to better tailor our Website content. Functional cookies also allow us to analyze Website traffic, so we can measure and improve performance and speed up your searches. Cookies can also be used for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for your according order or to save information which has already been entered (languages choices, and your region), so that we can offer improved and more personalized services, products and other relevant communication tailored to you. Cookies also allow us to fulfill our contractual obligations to third parties and partners if you have made a purchase on our website by following a link from theirs.
- You can control or reset your cookies through your web browser, which
will allow you to customize your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly if the ability to accept cookies is disabled.
Beacons – We also use web beacons (also known as internet tags, pixel tags, and clear GIFs). Web beacons are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the web beacon, and a description of a site tied to the web beacon. Certain pages on our Website may contain such Web beacons, which the we use to, gather information about user base as a whole and how we can improve our service and Site, provide advertising based upon activities and interests, and measure advertising effectiveness. As a result, we may display targeted, or interest-based, offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party’s network.
IP Addresses – An IP address is a unique identifier that certain electronic devices used to identify and communicate with each other on the Internet. When you visit our Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and the geographic regions of our visitors.
- PURPOSES OF DATA PROCESSING:
- We strive to collect only the minimum personal data that we need to deliver any Services to you.
- We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
- We make sure we only use your information for the purposes you have given us permission for.
Contract – The use of your information is necessary to perform any contractual obligations in order to provide any Services to you or to administer any Contests you enter into.
Legal Obligations – Our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.
Our Legitimate Interests – Our use of your personal information is necessary for our legitimate interests, such as to:
- Run, grow, develop and deliver our services;
- Detect and prevent fraudulent activities;
- Enhance the security of our network and information systems;
- Better understand how people interact with our website;
- Determine the effectiveness of our promotional campaigns and advertising; And enhance, modify, personalize or otherwise improve our services and communications for the benefit of our customers.
Consent – We rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS, or telephone. You may withdraw your consent at any time by updating your personal Info/Settings in your user profile in our User Area, using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the “How to Contact Us” section of this Policy.
- SECURITY MEASURES:
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
To protect against unauthorized access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
- RETENTION PERIODS AND UNSUBSCRIBE OR OPT-OUT:
Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected. In general, we will automatically delete your User Area account information 2 years after you no longer have any active services with us. Since we offer a service for customers worldwide and we need to comply with regulations across the globe in regard to retention of personal information related to contractual agreements, provision of services, financial, billing, invoicing operations and tax calculations, a versioned copy of your contact, payment and billing personal data associated with your past invoices is stored for a period of 7 years and 10 years for payroll records after deactivating an account. Your personal data is deleted automatically by our systems in accordance with these retention periods.
Unsubscribe or Opt-Out:
All users and/or visitors to this Website have the option to discontinue receiving communications from us and/or reserve the right to discontinue receiving such communications by way of email or newsletters. To discontinue or unsubscribe to this Website, please send an email that you wish to unsubscribe to email@example.com. If you wish to unsubscribe or opt-out from any third party website, you must go to that specific website to unsubscribe and/or opt-out.
- CALIFORNIA RESIDENTS PRIVACY RIGHTS:
Under California law (California Online Privacy Protection Act (CalOPPA)), you have the right to review and change, edit or update your personal information. Contact us at firstname.lastname@example.org to find out what information we have collected about you and to request any changes.
- CHILDREN’S ONLINE PRIVACY ACT AND AGE RESTRICTIONS (COPA):
Our communications, business process, products, and services are not directed to and we do not specifically market to individuals under the age of eighteen (18). Compass Components, Inc. does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission before using this Website.
- DO NOT TRACK SIGNALS:
While we attempt to honor do not track (“DNT”) instructions we receive from your browser, we cannot guarantee that we will respond to such signals, in part because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.
- FAIR INFORMATION PRACTICES:
We take reasonable measure to prevent personal data breaches. Should a data breach occur we will notify users via email within 7 business days or sooner when practical or as required by law. In all cases, we will work together with affected parties to minimize effects, to make all notifications and disclosures that are warranted or otherwise required by applicable law, and to take action to prevent future breaches. We strive to systematically outline responsibilities in cases of Personal Data breaches in our contracts, both with customers as well as with our vendors.
- CAN-SPAM ACT:
If at any time you would like to unsubscribe from receiving future emails you can do so by using the “unsubscribe” link at the bottom of each email or by emailing us with your opt-out/unsubscribe request. Once we receive your request, we will promptly remove you from ALL correspondence.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
- TRANSFERRING YOUR DATA:
We are headquarted in the United States. As such, we transfer, process and store your personal information in the United States but our service providers may process and store it elsewhere where the data protection levels may not be equivalent to the levels of data protection as in your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
- INTERNATIONAL TRANSFERS:
We host, store or otherwise handle your personal information within the borders of the USA and European Economic Area (EEA).
We will make sure that any transfers of your personal information from one country to another comply with the data protection and privacy laws that apply. (For example, see EU General Data Protection Regulation (“GDPR”) section below.)
European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.
- EU GENERAL DATA PROTECTION REGULATION (“GDPR”):
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). If you are a user in the EU you have the right to:
- Request access to information that we have about you;
- Receive information related to our use and processing of your information;
- Correct or delete any information that we have about you;
- Withdraw your consent to our use of your information at any time;
- Request that we restrict our use and processing of your information;
- Object to our processing of your personal data including for marketing purposes based on profiling and/or automated decision making;
- File a complaint related to our handling of your personal information with a supervisory authority.
- ACCEPTANCE OF TERMS:
- HOW TO CONTACT US:
Telephone Number: (800) 622-2261
Compass Components, Inc.
48133 Warm Springs Boulevard
Fremont, CA 94539-7498 USA