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Customer Satisfaction Survey
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Company:
*
Name
*
First
Last
Email
*
1. How professional is our company?
*
Very Professional
Somewhat Professional
Neutral
Somewhat Unprofessional
Very Unprofessional
2. Compared to our competitors, is our Quality better, worse, or about the same?
*
Much better
Somewhat better
About the same
Somewhat worse
Much Worse
3. Compared to our competitors, are our prices higher, lower, or about the same?
*
Much higher
Somewhat higher
About the same
Somewhat lower
Much lower
4. Compared to our competitors, is our product quality better, worse, or about the same?
*
Much better
Somewhat better
About the same
Somewhat worse
Much worse
5. Compared to our competitors, is customer service quality better, worse, or about the same?
*
Much better
Somewhat better
About the same
Somewhat worse
Much worse
6. How responsive have we been to your questions about our products?
*
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
3. higher, Compared
7. How likely are you to recommend our company to people you know ?
*
Very Likely
Likely
Somewhat likely
Neutral
Unlikely
8. If we recently submitted a quote, and you didn't place the order with Compass Made; please indicate why we didn't receive your business.
*
Price
Delivery Lead Time
Quote was submitted late
No need (reference only)
Past Performance
9. Compared to our competitors, how would you rate our on time delivery?
*
Much better
Somewhat better
About the same
Slightly less
Much Less
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